Privacy Policy
Data Controller:
Walker ProClean Solutions is responsible for collecting and managing client data. We ensure all collected data is securely stored and not shared with third parties.
Walker ProClean Solutions is committed to protecting client information. We do not sell, share, or distribute personal data. Information collected is used solely for service scheduling, invoicing, and communication.
Collected Personal Data:
We collect names, phone numbers, email addresses, billing details, and service preferences. This information is used solely for business operations and service fulfillment.
Purpose of collecting Data:
Walker ProClean Solutions collects data to provide high-quality cleaning services, schedule appointments, process payments, and communicate with clients about their services.
Terms and Conditions
Service Agreement:
By hiring Walker ProClean Solutions, clients agree to the outlined services, payment terms, and policies.
Payment Terms:
Payments are due as specified in the contract. Late payments may incur a fee.
Cancellation Policy:
Cancellations require at least 48 hours’ notice. Failure to provide notice may result in a cancellation fee.
Liability:
While we take every precaution to protect property, Walker ProClean Solutions is not responsible for damages beyond normal cleaning procedures.
COVID-19 & Flu Prevention Disclaimer:
While our disinfecting services help reduce the spread of viruses, we do not guarantee complete prevention of COVID-19 or flu infections.
Termination:
Either party may terminate the contract with a 30-day written notice.
Frequently Asked Questions...
FAQ
1. What types of cleaning services do you offer?
Walker ProClean Solutions specializes in commercial and residential cleaning, including office cleaning, post-construction cleanup, move-in/move-out cleaning, gym cleaning, medical facility cleaning, childcare and school cleaning, and COVID-19/flu prevention disinfection.
2. Do you offer contracts for long-term cleaning services?
Yes! We provide contract-based cleaning services for businesses that require regular cleaning. Clients who sign a contract receive a FREE monthly COVID-19 and flu prevention disinfecting spray.
3. What is included in the COVID-19 and flu prevention disinfecting spray?
Our monthly disinfecting spray uses hospital-grade, EPA-approved disinfectants designed to kill bacteria and viruses, including COVID-19 and flu strains. However, while this service helps reduce the risk of illness, we cannot guarantee complete prevention of infection.
4. Are your cleaning products safe for children and pets?
Yes! We use eco-friendly and non-toxic cleaning products that are safe for children and pets.
5. Do you provide one-time cleaning services?
Yes, we offer one-time deep cleaning services for move-in/move-out, post-construction, and special events.
6. What areas do you serve?
We proudly serve Charlotte, NC, and surrounding areas.
7. Do you carry insurance?
Yes, we are fully insured with General Liability, Workers’ Compensation, and Auto Insurance.
8. How do I schedule a cleaning service?
You can contact us via phone, email, or our website to book a consultation and get a customized cleaning plan.
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